General FAQ's


How do I know that Affinity Insurance Services is a company I can trust?
Affinity Insurance Services Affinity Insurance Services, Inc., is a subsidiary of Aon Corporation. Aon Corporation is a family of brokerage, consulting and consumer insurance companies providing innovative solutions for diverse businesses through global distribution networks and is the world's second largest insurance services provider. Aon offers innovative risk management, insurance services and consulting solutions for healthcare, commercial and industrial enterprises, financial institutions, insurance organizations, municipalities and individuals.

The Affinity-administered insurance plans offered on this site are underwritten by companies known for prompt, personal, and responsive service. These companies include United States Life Insurance Company and New York Life Insurance Company, both of which are rated A++ (superior) by A.M. Best Company. Few insurance companies can match this superior rating.

I just applied for coverage. When will this coverage become effective?
Your coverage will begin on the 1st of the month after your coverage is approved.

Do I need to send a payment with my application?
No. Do not send payment with your application; we'll bill you later. Plus, all our policies come with a 30-day free look. If you agree with us that our coverage meets your insurance needs, you can simply mail your payment when you are billed.

Is there a grace period for renewal payment?
In most cases, your payment is due on or before your renewal date. Your first notice of renewal is typically sent to you 60 days prior to your renewal date. If payment is not received by your renewal date, we unfortunately have no choice but to cancel your policy for non-payment. Please review your certificate of insurance for more details.

If I have other questions, what should I do?
A more complete description of each product is available on this website in our Insurance Products section. If you have other questions, please call our friendly, knowledgeable customer service representatives at 1-800-509-6056 or request information by completing our online request form.